gv66 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") sets out how gv66 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "the Player") who visit, register on, or use the services provided through gv66.club. This Policy applies to all personal data collected through the gv66 website, mobile browser interface, live chat support function, and any correspondence conducted via email or other electronic channels associated with gv66.

gv66 operates this Policy in conjunction with its Terms and Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and another document, this Policy shall govern in respect of personal data matters. The most current version of this Policy is always available via the footer of gv66.club and supersedes all previous versions.

2. Information We Collect

gv66 collects personal information from players through several channels, including the account registration form, identity verification processes, payment transactions, customer support interactions, and automatic technical collection when you browse or use the Platform. The categories of personal data we collect are described below.

gv66 does not collect special categories of sensitive personal data (such as racial origin, religious beliefs, health data, or biometric data) unless specifically required by applicable law or regulation and disclosed to you in advance. Where gv66 is required to collect sensitive data — for example, as part of an enhanced due diligence process — this will be communicated clearly and your explicit consent obtained before collection.

3. How We Use Your Information

gv66 uses your personal information only for the purposes described in this Policy or for purposes that you have separately consented to. The primary uses of your personal information are as follows.

• ✓Account creation and management: to register your gv66 account, verify your identity and age in compliance with our 21+ policy, maintain your account profile, and process any changes to your account details that you request.
• ✓Payment processing: to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to verify that payment methods belong to the registered account holder, and to maintain transaction records for financial audit and regulatory compliance purposes.
• ✓Service delivery and personalisation: to provide access to the gv66 games library, sports betting markets, live casino, promotions, and all other platform features; and to personalise the content and offers you see based on your preferences and activity history where you have not opted out of personalisation.
• ✓Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, bonus abuse, and any other activity that violates our Terms and Conditions or applicable law; and to protect the financial integrity of all players on the platform.
• ✓Customer support: to respond to your queries, complaints, and account-related requests submitted via live chat, email, or any other support channel; and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• ✓Responsible gaming compliance: to monitor gambling behaviour patterns that may indicate problem gambling; to apply responsible gaming tools including deposit limits, session reminders, and self-exclusion at the player's request; and to enforce the minimum age requirement of 21 across all accounts.

gv66 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects without human review. Where gv66 uses automated tools for fraud detection or responsible gaming monitoring, a human review stage is available upon request before any account action is finalised.

4. Legal Basis for Processing

gv66 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which gv66 relies are as follows.

• ⚖Contractual necessity: processing that is necessary to perform the contract between gv66 and the player — including account registration, payment processing, game access, and support — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• ⚖Legal obligation: processing necessary for gv66 to comply with applicable legal and regulatory obligations, including KYC identity verification, anti-money laundering checks, age verification, responsible gaming monitoring, and record-keeping requirements.
• ⚖Legitimate interests: processing carried out in gv66's legitimate interests, including fraud detection, platform security, abuse prevention, and the improvement of platform performance and user experience — provided that these interests are not overridden by your data protection rights.
• ⚖Consent: where gv66 relies on your consent as the legal basis for processing — for example, for the delivery of promotional communications — you may withdraw that consent at any time by contacting gv66 support. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

gv66 does not sell, rent, or trade your personal data to third parties. gv66 shares your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• →Payment service providers: gv66 shares transaction-related data (including your wallet identifier and transaction amount) with bKash, Nagad, Rocket, Upay, and card payment processors solely for the purpose of processing your deposit and withdrawal requests. These providers are contractually bound to use your data only for payment processing and not for any other purpose.
• →Identity verification providers: gv66 shares identity and document data with KYC service providers for the purpose of verifying the identity and age of registered players. KYC providers are bound by data processing agreements and are not permitted to use your data for any purpose other than identity verification.
• →Legal and regulatory authorities: gv66 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a valid court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.
• →Technology and infrastructure providers: gv66 uses third-party cloud hosting, platform infrastructure, and analytics services to operate the platform. These providers process data on gv66's behalf under strict data processing agreements and are not permitted to access or use player data for their own purposes.

Any third party that receives personal data from gv66 is required, by contract, to implement appropriate technical and organisational measures to protect that data, to use it only for the specified purpose, and to delete or return it to gv66 upon termination of the service arrangement. gv66 does not transfer personal data to any country outside its operational jurisdiction without ensuring that equivalent data protection safeguards are in place.

6. Cookies and Tracking Technologies

gv66 uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and provide analytical insight into how players use the platform. The types of cookies gv66 uses are described below.

gv66 does not use third-party advertising or retargeting cookies. No cookie placed by gv66 is used to track your behaviour across websites other than gv66.club. Your mobile browser's settings may allow you to block or delete cookies; however, blocking essential cookies will impair platform functionality. If you have questions about gv66's cookie use, contact [email protected].

7. Data Retention

gv66 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable law or regulation. The following retention periods apply as a general guide: account data and transaction records are retained for a minimum of 5 years following account closure; KYC documentation is retained for a minimum of 5 years following the completion of verification; support communications are retained for 3 years; technical log data (IP addresses, device logs) is retained for 12 months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where gv66 is subject to a legal hold or ongoing investigation that requires retention of data beyond the standard retention period, data will be held until the legal hold is lifted, at which point it will be deleted in accordance with standard procedures. Players who close their accounts may request confirmation of data deletion timelines by contacting [email protected].

8. Data Security

gv66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include: SSL/TLS encryption for all data transmissions between your device and gv66 servers; encryption at rest for sensitive stored data including financial records and KYC documents; access controls that restrict internal access to personal data on a need-to-know basis; regular security audits and vulnerability assessments; and two-factor authentication options for player accounts.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, gv66 will notify affected players without undue delay, providing details of the nature of the breach, the data affected, the likely consequences, and the measures taken or proposed to address it. gv66 will not be liable for breaches resulting from a player's own failure to maintain the security of their account credentials or device.

9. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that gv66 holds about you. To exercise any of these rights, contact gv66 support at [email protected]. gv66 will respond to all valid rights requests within 30 days of receipt, and at no charge for standard requests.

• ★Right of access: you have the right to request a copy of the personal data that gv66 holds about you, together with information about the purposes for which it is processed, the categories of data held, the recipients with whom it has been shared, and the retention period that applies.
• ★Right of rectification: if any personal data that gv66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. gv66 will update inaccurate data promptly upon receipt of a valid rectification request and supporting evidence.
• ★Right of erasure: you have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. The right of erasure does not apply where retention is required by law.
• ★Right to restrict processing: you have the right to request that gv66 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending. Where processing is restricted, gv66 will continue to store the data but will not process it further without your consent.
• ★Right to data portability: where gv66 processes your personal data on the basis of your consent or in performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

gv66 will not charge a fee for processing standard data rights requests. Where a request is manifestly unfounded or excessive, gv66 reserves the right to charge a reasonable administrative fee or to refuse the request, providing written reasons for the refusal. If you are dissatisfied with gv66's response to a data rights request, you may escalate your complaint to gv66 management via [email protected].

10. Children and Minors

gv66 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above. If gv66 becomes aware that personal data has been collected from an individual under the age of 21 — whether through underage account registration, the use of a third party's account, or any other means — gv66 will immediately suspend the relevant account, delete all personal data associated with the underage individual, and reverse any financial transactions associated with that account to the extent possible. Parents or guardians who believe that a minor under their care has registered a gv66 account or provided personal information to gv66 are urged to contact [email protected] immediately.

11. Changes to This Privacy Policy

gv66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Where changes are material — meaning they substantively affect the way your personal data is collected, used, or shared — gv66 will notify registered players by email to their registered address at least 7 days before the updated Policy takes effect. For non-material updates (such as clarifications or editorial corrections), the Policy will be updated on the website with a revised effective date and players will be notified via an in-platform notice on their next login. The version of the Policy currently published on gv66.club is always the governing version. Players who do not accept the revised Policy should contact gv66 support to discuss account closure options.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to report a suspected data breach, or have a complaint about how gv66 handles your personal information, please contact our support team. Our team is available 24 hours a day, 7 days a week, via live chat on gv66.club or by email. We aim to acknowledge all privacy-related correspondence within 1 business day and to provide a substantive response within 5 business days.

Privacy support email: [email protected]